Suggestions and Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as
quickly, and as amicably, as possible. To pursue a complaint please contact the Lead Receptionist at your surgery site who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Feedback
If you would like to leave feedback about your experience at the surgery; then you can do so in the following ways:
We would ask that you do not use Facebook with regards to feedback as we will be unable to respond to any concerns raised.
Alternatively you may write to us or contact us by phone.
Our details can be found on our Contact Us page.
Help with complaints
If you require any help with your complaint, you can contact:
NE NHS Independent Advocacy Service
ICA is a free, independent, and confidential Complaints Advocacy Service.
Find out how to contact them via their website
Healthwatch County Durham
Healthwatch are the independent champion for people who use health and social care services.
