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Welcome to The Medical Group

CORONAVIRUS 

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  •  Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  •  Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  •  Avoid touching your eyes, nose and mouth with unwashed hands.
  •  Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

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Take a look at the North Durham CCG Website - http://www.northdurhamccg.nhs.uk/ 

Veterans -  We are a veteran friendly practice https://www.nhs.uk/using-the-nhs/military-healthcare/priority-nhs-treatment-for-veterans/

Care Navigation - New ways for your GP Practice to help you get the right support

We want to make sure that our patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly. Throughout June & July our practice staff are receiving specialist training developed by clinicians, to help them provide you with the information and choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn't the best person to see, for example a Practice Nurse is appropriate to deal with some matters including dressings and immunisations or a Nurse Practitioner may be better to examine, diagnose and prescribe. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse. So shortly, when you contact the practice a receptionist may ask you a few questions to help navigate you to the best person to help you quickly. They won't try to diagnose the problem, but you may need to tell them a little bit about why you are calling.

Physiotherapy Self Referral -  

https://www.cddft.nhs.uk/our-services/division-of-clinical-support-services/physiotherapy/outpatient-services-(integrated-msk-service)/self-referral-to-physiotherapy.aspx

Click here to view our Infection Control Statement 2018

Information and / or Communication Support Needs

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if you need:

  • Information in braille, large print or easy read.
  • A British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment.

Named Allocated GP

All patients now have a named allocated GP. Any patient can contact us to find out who their allocated GP is or to request a specific GP.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Feedback

If you would like to leave feedback about your experience at the surgery; then you can do so by following the Friends & Family Test link on this website or through either of the websites listed below:

We would ask that you do not use Facebook with regards to feedback as we will be unable to respond to any concerns raised.

Important Information about Your Health Record

This practice can share your patient record with other community clinicians. This means everyone who is caring for you can be fully informed about your medical history, including your medication and allergies. However your records will only be shared if you give consent.  

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Disabled Access

All of our practices have wheelchair access.

(Site updated 19/02/2020)
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