Welcome to The Medical Group
Smoke Free Durham Information for Patients
From 01/04/2020 ABL Health will be delivering the Stop Smoking Service across County Durham. Our person-centred service focuses on delivering flexible specialist stop smoking support to those who live or work in County Durham.
Throughout the Coronavirus outbreak our Smoke-free County Durham service is still open.
Our Practitioners are here to offer you support with quitting smoking so please contact us on 0800 772 0565 or 0191 369 2016.
COVID-19 and smoking
What you need to know
If you smoke, now is the time to quit, to help you stay healthy and out of hospital.
See the coronavirus (COVID-19) advice for smokers and vapers from Public Health England.
Coronavirus (COVID-19) is a respiratory infection, which can cause life threatening complications affecting the heart as well as the lungs.
Smoking damages your heart and lungs, which can put you at greater risk of developing severe disease from COVID-19.
*** Repeat Prescriptions***
As from 01st October 2020, we will no longer be taking repeat prescriptions over the phone. To order your prescription please do so via:
- NHS APP (you do not need a username and password for this)
- Online (you will need to request your username and password from the surgery if you don't already have one)
- Put your paper prescription in the prescription box (tick boxes) - if you have lost your paper prescription, please write your name, DOB and what you need to order on a piece of paper
- If the surgery is closed, you can post your prescription through the letterbox and it will be picked up the next working day
It is now a requirement for all patients over 3 years of age to wear a face covering when entering the surgery for an appointment. If you do have an appointment we would be grateful if you could come prepared with your face covering on. This can be in the form of a mask, scarf, handkerchief or any sort of fabric item you have available.
To support the practice in adhering to social distancing rules we ask that you do not attend the practice until your appointment time, as we do not have adequate space in our waiting areas. If you attend before your appointment time you may be asked to wait outside or in your car.
Thank you for your continued support and cooperation.
Changes in surgery due to Coronavirus (Covid 19)
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. The practice is still open. Appointments are being delivered face-to-face, online and over the telephone and you will be advised on the best approach for you. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery
To seek healthcare advice
Call your usual surgery to discuss a face-to-face or virtual (telephone or video) appointment
- Visit our website www.themedicalgroup.co.uk and complete a confidential online form to receive a response before the end of the next working day
- Call NHS 111 or go online to seek advice https://111.nhs.uk/
- Download the NHS App to order repeat prescriptions and check your symptoms
Please do not come to the surgery unless you have an appointment. If you are waiting for a check-up, please be assured we will be in touch.
Follow our Facebook Page by searching from your Facebook page - @TheMedicalGroupDurham
Care Navigation - New ways for your GP Practice to help you get the right support
We want to make sure that our patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly. Throughout June & July our practice staff are receiving specialist training developed by clinicians, to help them provide you with the information and choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn't the best person to see, for example a Practice Nurse is appropriate to deal with some matters including dressings and immunisations or a Nurse Practitioner may be better to examine, diagnose and prescribe. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse. So shortly, when you contact the practice a receptionist may ask you a few questions to help navigate you to the best person to help you quickly. They won't try to diagnose the problem, but you may need to tell them a little bit about why you are calling.
Physiotherapy Self Referral -
Green Impact for Health Award Scheme
The Medical Group are now taking part in the Green Impact for Health Award Scheme which aims to improve our sustainability and reduce our impact on the environment. As part of the scheme we are encouraging patients to take part in recycling all inhalers. All Boots Pharmacies are taking part in this scheme. Click on the link below to find your closest pharmacy and for further information.
Click here to view our Newsletter Newsletter
Information and / or Communication Support Needs
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
Please tell us if you need:
- Information in braille, large print or easy read.
- A British Sign Language interpreter or advocate.
- If we can support you to lipread or use a hearing aid or communication tool
Please tell the receptionist when you arrive for your next appointment.
Named Allocated GP
All patients now have a named allocated GP. Any patient can contact us to find out who their allocated GP is or to request a specific GP.
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you would like to leave feedback about your experience at the surgery; then you can do so by following the Friends & Family Test link on this website or through either of the websites listed below:
We would ask that you do not use Facebook with regards to feedback as we will be unable to respond to any concerns raised.
Important Information about Your Health Record
This practice can share your patient record with other community clinicians. This means everyone who is caring for you can be fully informed about your medical history, including your medication and allergies. However your records will only be shared if you give consent.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
All of our practices have wheelchair access.
(Site updated 26/10/2020)