Patient Notice - Dr Ambrose
We are sorry to inform you that Dr Ambrose will not be returning to us following a long period of sick leave. We are all very sad to be losing Dr Ambrose from the Practice, he will be a huge miss to us all. We have passed on our well wishes to him from both colleagues and patients of the Practice.
21st July 2021 - Face Coverings
If you are unable to wear a face covering please advise reception and / or the clinician you are speaking to and we will discuss and arrange a safe way to assess you.
We are grateful for your understanding that we deal with many extremely clinically vulnerable patients including those undergoing chemotherapy and with low immune systems. Helping to keep everyone safe when on the surgery premises remains a high priority.
21st July 2021 - Covid Jabs
Ready to kick off the football season? Ready to get back in the clubs/ go to festivals?
Remember NO double jab 💉 💉 may mean NO ENTRY to bars, clubs or festivals !
Don’t miss out - get your first jab this week & be double jabbed & ready for September.
Walk in clinic available at Brandon Lane Surgery, DH7 8SJ:
Wednesday 21st July 2pm - 6:30pm
Thursday 22nd July 2pm – 6pm
Thursday 29th July 2pm - 8pm
1st & 2nd doses Pfizer & AZ
Must be 8 weeks since 1st vaccine
The only way to get your COVID pass is to have both jabs, 8 weeks apart - only vaccines given by the NHS will count.
16th July 2021 - Covid-19 Restrictions Update:
Throughout the pandemic, we have strived to make our surgeries as safe as possible for all our patients and staff. From 19th July, nothing will change in our Practice. We respectfully request patients that are able continue to wear a mask or face covering, socially distance, and use the hand sanitiser provided when coming into the surgery. Our staff will continue to wear PPE. We do understand that it can be frustrating, but we know that when people come to see us they are sick and vulnerable (some cannot receive their covid vaccinations for medical reasons) so we feel it would be wrong not to continue with these precautions which can protect people.
In terms of opening up, as many of you know, we have never been closed. In fact, we have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e consult and by video consult), we have also double vaccinated a large number of the adult population against covid -19 in the last 8 months.
Our Community has come so far in trying to minimise the impact of covid and we are sure that you understand that we need to keep the surgery safe for patients and staff alike.
Thank you for your continued support
23rd June 2021 - NHS App - We would encourage you to use the NHS App to access online booking of appointments and request repeat medication.
A Guide To Setting Up The NHS App – If you are NOT already using on-line access
The first step is to download the NHS App. The NHS App is available now on iOS (from the App Store) and Android (from Google Play) To use it you must be aged 13 and over and registered with a GP surgery in England. If you are aged 13 to 15 you will need to contact your GP surgery first and request access to online services. The NHS App has been available for more than one year via mobile devices but very recently became available through a web browser such as Internet Explorer or Google Chrome. This means you can use the app’s features on a desktop computer or laptop, but you must first register on a mobile device. The NHS App is supported anywhere you travel including outside the country, however, must be supported by a UK mobile phone number. If your mobile supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.
The sign on process is a little more complex than if you already have online services so there are two options shown here dependant on your preferences:
Having downloaded the App, you will be asked to :
- Give an email address
- Choose a password
- Accept the NHS Login terms and conditions
You will receive an email containing a link which you have to click on to confirm the email address used. You will then have confirmation you have an NHS Login. Return to the App and enter the NHS Login email address and password. You will now be asked to provide a mobile phone and as a result you will get sent a text message with a six-digit security code. You will be prompted to enter this code and press continue.
Next step to confirm identity via photo ID and a short video.
You will have to take a photo on your mobile of one of the following accepted types of ID:
- UK driving licence (full or provisional)
- Full European driving licence
- European national identity card
- You will have to take a short video of you face as you say 4 randomly generated numbers
- You have to enter your date of birth
- You will have to provide your NHS number if you know it or if not your name and postcode registered with your surgery.
If you have completed all these steps properly then you can expect to hear confirmation within a couple of hours to say the identity check is all OK. Once these steps are completed you will be able to use your NHS login to access using your email address and password. You also have the option to login using biometric data, using fingerprint or facial recognition.
Now you have successfully logged in, if required you can download a desktop version via internet explorer or google chrome and here’s the link: https://www.nhsapp.service.nhs.uk/login
In summary the NHS App allows you to:
- Check your symptoms
- Coronavirus advice
- Find NHS information on hundreds of conditions
- Use NHS 111 for urgent help online
- Ask your GP for advice through eConsult
- Appointments-view existing and book future appointments
- Prescriptions-check your history and order a repeat prescription (see your nominated pharmacy)
- View your GP medical record
- View messages from health services and the NHS App.
- Manage decisions around organ, tissue and blood donations.
3rd June 2021 - GP Data Extraction for Research
NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service. This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers. The data collection will begin on 1st July. More information about the service can be found on NHS Digital's website. We now include this additional privacy notice, alongside our main privacy notice, that explains what data is used and why.
Opting out If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt-outs are different and they are explained in more detail on the NHS digital website. Your individual care will not be affected if you opt-out using either option.
20th May 2021 "If I die it will be your fault" Institute of General Practice Management Campaign video to end abuse in GP Practices
11th May 2021 - We, as a practice, have continued to see patients face to face on a medical need basis throughout the whole pandemic. Accessing the surgery has been in a different way but if someone has needed to be seen they have been. Any changes were brought in to protect patients and staff and to ensure continuity of service to our patients. Our clinicians have all seen people in the surgery and on home visits throughout the last 15 months and this is not going to change.
Our workload has increased hugely since this time last year. Our practice list size has grown by 2000 patients due to the closure of Brandon Lane Surgery, and as well as providing general medical services we are also delivering a Covid 19 vaccination service. Please understand that every member of the practice team has gone above and beyond their job, sometimes at a cost to themselves and their family, to ensure that our patients get the best possible care that we can deliver. We understand that our telephone lines are busy, particularly at Meadowfield Surgery. We have had new telephone systems installed at 3 of our surgery sites and the number of lines into the surgeries has increased, however the number of telephone calls we receive continues to increase with enquiries about Covid 19 testing and vaccinations. Following a number of Facebook comments about staff at Meadowfield Surgery not answering the telephone, we would like to reassure you that our reception staff spend most of their day answering telephones. We have a team of staff at Meadowfield Surgery who work upstairs answering the telephones. The Receptionist on the front desk does not answer the telephone as they are there to assist patients who are asked to come to the surgery.
We are aware that a number of patients are due their second Pfizer vaccination next week and we have not yet contacted you to make an appointment. This is because the delivery of Pfizer vaccines for next week has not been confirmed. Please note the Practice has no control over vaccine delivery, hence the difference in days/dates vaccinations are given. We truly understand your frustrations when you are waiting for us to call you, however this does not excuse you from shouting and swearing at our staff or from calling them useless, stupid, incompetent and a number of other unrepeatable things. There is a zero tolerance policy across the NHS for patients who are abusive and/or violent to staff. At The Medical Group we take this policy very seriously, and will not hesitate to remove patients from our list who do not abide by this policy.
We will get things wrong occasionally, and are happy to look into anything we could do better, but we never set out to annoy or upset anyone. Our Doctors and staff are tired, many have been working 7 days a week to ensure patients receive the Covid 19 vaccination. We have been through the same things that you have in this pandemic whilst working harder than ever before and a patient shouting or swearing can be the straw that breaks the camel's back. We ask that you be kind to anyone you come in to contact with at the surgery. We also ask you not to post derogatory comments on Facebook; if you have a genuine complaint please let us know by writing to us, a member of our team will then get back to you to discuss your concerns.
Thank you for you co-operation
30th April 2021 - We are receiving unprecedented amounts of e-consults (around 200 per week). We would ask in the first instance that you look at the ‘I want help for my condition’ section of eConsult. You can pick the problem area and click ‘I want to help myself’ which gives current advice and 1st line treatments for many health problems. You can also try a local pharmacy for advice about a range of conditions. Please try this advice before submitting an e-consult to the Practice. The eConsult service is available Monday to Friday only.
Do you really need paracetamol on prescription?
As a practice we are constantly reviewing our prescribing to make sure that our patients are receiving the most appropriate treatment for their medical conditions and that we are making the best use of limited NHS funds. We are asking you to please "Think Twice" before asking your GP to prescribe over-the-counter medications such as Paracetamol for common or short-term ailments. We would suggest that you buy paracetamol over the counter when making your weekly essential shopping trip. Paracetamol is so cheap over the counter but the admin costs behind an NHS prescription are much higher. Did you know a box of 32 paracetamol tablets on prescription costs the NHS approximately 4 times as much as it does to buy the tablets from a pharmacy or supermarket and if you take into account the staff time and dispensing payments the total cost to the NHS is almost 100 times more than buying over the counter? This practice spends approximately £274,000 annually on Prescriptions for Paracetamol. Every pound we save is another pound the NHS can invest in better A&E care, new cancer treatments, hip replacements, cataract extractions and much better mental health services. £274,000 would pay for approximately 300 cataract extraction or 75 hip replacements.
Please "Think Twice"
COVID-19 vaccine Oxford-AstraZeneca and blood clotting
Recently there have been reports of an extremely rare but serious condition involving blood clots and unusual bleeding after AstraZeneca (AZ) vaccination. The national committee which recommends on vaccines has therefore recommended that patients under 40 years are no longer offered this vaccine for their first dose. If you have already had a first dose of AZ vaccine without suffering this rare side effect you should still complete the course with the AZ vaccine for your second dose, even if you are under 40. For more information please see https://www.gov.uk/government/publications/covid-19-vaccination-and-blood-clotting/covid-19-vaccination-and-blood-clotting
The Medical Group is working towards the Green Impact Award. We are committed to making changes and improvements in the Practice that will help reduce our carbon footprint, as well as improving health and wellbeing of patients and our own staff.
Our key areas of focus for sustainability are:
- Improving our energy efficiency
Sourcing food and drink responsibly and reducing/avoiding use of plastic where possible
Reducing waste and increasing recycling
Reducing our use of paper
Working towards implementing the Green Impact Toolkit
ALL OF OUR SURGERIES ARE NOW OPEN TO PATIENTS WITH APPOINTMENTS ONLY. ANYONE WHO DOES NOT HAVE AN APPOINTMENT MUST NOT ATTEND THE SURGERY AND CONTACT THEIR SURGERY BY PHONE.
As per government guidance we have moved to a telephone triage service
You may find it more convenient to submit an E-consult via our website themedicalgroup.co.uk You will receive a response from a clinician within 48 hours
If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged. If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.
If you have a NEW persistent cough OR a high temperature above 37.8C OR have had loss/change in smell or taste and are worried you may have coronavirus you need to follow these guidelines
If you live alone you should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.
If you live with others then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine
If they have serious symptoms that they cannot manage or have no signs of improvement after 7 days they should use NHS111
If your symptoms worsen please see NHS website for more information www.nhs.co.uk/coronavirus or call 111
If you require a sick note please go to www.111.nhs.uk/isolation-note/
Sorry for any inconvenience and thank you for understanding.