In order to ensure the safety of patients and staff, we need to carry out an assessment of your clinical needs BEFORE you enter our surgery. This will ensure;
- Those who need an appointment can receive one and be located in an area where they are less likely to be in contact with patients at higher risk of having symptoms of COVID-19
- Some clinical problems will be assessed and treated over the phone reducing the need for you to physically visit the surgery.
- Those patients who are suffering symptoms of COVID-19 and are unwell can be assessed in an appropriate location within the surgery by staff wearing the necessary protective equipment.
PLEASE DO NOT COME TO SURGERY
On line consultations
We are receiving unprecedented amounts of e-consults (around 200 per week). We would ask in the first instance that you look at the ‘I want help for my condition’ section of eConsult. You can pick the problem area and click ‘I want to help myself’ which gives current advice and 1st line treatments for many health problems. You can also try a local pharmacy for advice about a range of conditions. Please try this advice before submitting an e-consult to the Practice. The eConsult service is available Monday to Friday only.
We have a Team of Receptionists who are your first point of contact. When telephoning for medical attention the Receptionist may ask you for a few details. All Reception Staff are fully trained and ask for these details in order that we can help you in the most appropriate way. Our Receptionists are very busy at certain times of the day and we ask that you be patient. The Receptionists ease the flow of patients for the Doctors, Nurses and Health Professionals and keep the Practices running smoothly. They are here to help you.
Sometimes they may need to ask for further details. They are not being nosey and are bound by the same rules of confidentiality as the Doctors and Nurses. All medical information, which is held on your behalf, is governed by the Data Protection Act and Staff are vigilant in ensuring that only essential information is made known to other Practice Staff.
We now send appointment reminders to your mobiles phone via text message. We will also let you know if you have missed an appointment without cancelling. If you do not want us to send text messages to your mobile phone please speak to a member of our reception team.