Statement of Intent - Patient Online Services

Practice contact details                                           

Practice name: The Medical Group

Telephone: 0191 3780651                                

Website: www.the


Current online patient services

GP system supplier - SystmOne version 26 Nov 2015

GP system online version – SystmOnline


Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service


This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31st March 2016.


These dates are subject to the necessary NHS GP systems and software being available to the practice.


This practice currently offers the facility for patients:                            

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient


We publicise and promote our online services to patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group. This will include promotion of the access to detailed coded record service by 31st March 2016.


Planned activity




Write up practice policies and ensure staff are made aware of these

Train relevant staff for patient records access, e.g. receptionists

Review any nationally provided support material from RCGP/NHS England

February 2016


Agree an initial small group of patients to access coded information from their records

February 2016


Prepare promotion and information activities for patients

March 2016


Publicise online services to patients through posters, website and PPG

Commence access to detailed coded information in patients own records for patients who request it

March 2016


31st March 2016


Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online.

Once registered for Patient Online you will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record - unless you choose to share your details with a family member or carer. If you would like to register for Patient Online please speak to a member of our Reception Team.

Please note as from Monday 9th February 2015 parental access to SystmOne online will only be available for children 11 years and younger. Children aged 12 - 15 years will be unable to access this service.

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