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Governing Bodies/Primary Care Commissioning Committees meeting dates GB/PCC advert

Our Doctors

Due to changes in our Doctor Team you may notice different Doctors than usual at your surgery site.

Extended GP Hours

GP's in central Durham, Chester-Le-Street and Derwentside are working together to offer extra GP appointments from 6:30pm on weekday evenings as well as Saturday & Sunday mornings.

Please note these clinics are by appointment only. Just call your surgery to book any available evening and weekend GP appointments.

Carer's Pledge

The Medical Group pledges to care for our patients who are carers. We aim to identify all our carers and do all we can to support their health and well-being. We have a carer display in all five of our surgeries and close links with Durham County Carers Support.

Information and / or Communication Support Needs

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if you need:

  • Information in braille, large print or easy read.
  • A British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment.

The Medical Group now has a young people information page which is aimed at children & young people aged up to 18 years old. Why not take a look by clicking on Young People Information which can be found in the further information section down the right side of this page.

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team

 

Electronic Prescription Service

We are about to introduce an Electronic Prescription Service.  This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service:

•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.

•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

Chaperones

If you feel you would like a chaperone present at your consultation then please inform your Doctor/Nurse who will be more than happy to arrange this for you.

 

Statement of Intent - Patient Online Services

Practice contact details                                           

Practice name: The Medical Group

Telephone: 0191 3780651                                

Website: www.the medicalgroup.co.uk

 

Current online patient services

GP system supplier - SystmOne version 26 Nov 2015

GP system online version – SystmOnline

 

Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

 

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31st March 2016.

 

These dates are subject to the necessary NHS GP systems and software being available to the practice.

 

This practice currently offers the facility for patients:                            

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

 

We publicise and promote our online services to patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group. This will include promotion of the access to detailed coded record service by 31st March 2016.

 

Planned activity

Date

 

1

Write up practice policies and ensure staff are made aware of these

Train relevant staff for patient records access, e.g. receptionists

Review any nationally provided support material from RCGP/NHS England

February 2016

2

Agree an initial small group of patients to access coded information from their records

February 2016

3

Prepare promotion and information activities for patients

March 2016

4

Publicise online services to patients through posters, website and PPG

Commence access to detailed coded information in patients own records for patients who request it

March 2016

 

31st March 2016

 

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online.

Once registered for Patient Online you will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record - unless you choose to share your details with a family member or carer. If you would like to register for Patient Online please speak to a member of our Reception Team.

Please note as from Monday 9th February 2015 parental access to SystmOne online will only be available for children 11 years and younger. Children aged 12 - 15 years will be unable to access this service.



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