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Welcome to The Medical Group

Covid Vaccination – Patient groups who are currently eligible

Over 80s – We have contacted or tried to contact all our over 80 year old patients who are not classed as housebound to invite them to the clinics at the Brandon Lane Primary Care Network Vaccination Centre or at our own surgery sites. 67% have attended and been vaccinated. If you haven’t been contacted then please get in touch with the practice as you may have missed our calls. More clinic appointments will be offered in the coming weeks. Any over 80s who are housebound will be vaccinated by the district nursing team, they will arrange this soon.

Care Home Residents - Most patients in our local care homes have received their first dose of the vaccine.

Care home workers  – We have vaccinated a number of care home staff and hope to vaccinate the remainder next week.

Once the vaccination programme for the above groups is complete we will the offer vaccination to those patients aged 75 – 79 years of age 

At the moment we have no control over the vaccines we receive. We are allocated either the Pfizer or Oxford/Astra Zeneca Vaccines, the number allocated to us is dependent on the number of patients in the cohort and the number of vaccines already given. We are given very little notice of delivery dates, which means we need to book appointments at very short notice. By far the easiest method to get in touch and let you know about vaccination clinics and appointments is by mobile phone text service, if we don’t have a mobile registered for you then please help us by contacting the practice and giving us a mobile number for yourself or a trusted family member. 

We are working with Dunelm and Chastleton Practices to deliver the vaccination programme. Staff have been working evenings and weekend to arrange appointments and administer vaccines.

We are very sorry to those of you who have had second appointments cancelled, this was outside our control. We would like to reassure you that you have been added to our list for your second vaccine and we will be in touch with an appointment date and time as soon as we are informed of our delivery schedule.

We also apologise to those patients who had a first vaccine cancelled due to the poor weather conditions on Thursday 14th January - we will rebook your appointment as soon as possible.

Many thanks for your continued support

Smoke Free Durham Information for Patients

From 01/04/2020 ABL Health will be delivering the Stop Smoking Service across County Durham. Our person-centred service focuses on delivering flexible specialist stop smoking support to those who live or work in County Durham.

 

Throughout the Coronavirus outbreak our Smoke-free County Durham service is still open.

 

Our Practitioners are here to offer you support with quitting smoking so please contact us on 0800 772 0565 or 0191 369 2016.

 

COVID-19 and smoking

What you need to know

If you smoke, now is the time to quit, to help you stay healthy and out of hospital.

See the coronavirus (COVID-19) advice for smokers and vapers from Public Health England.

Coronavirus (COVID-19) is a respiratory infection, which can cause life threatening complications affecting the heart as well as the lungs.

Smoking damages your heart and lungs, which can put you at greater risk of developing severe disease from COVID-19.

A Guide for people in County Durham who have problems with memory

Durham Dementia Guide

*** Repeat Prescriptions***

  As from 01st October 2020, we will no longer be taking repeat prescriptions over the phone. To order your prescription please do so via: 

  • NHS APP (you do not need a username and password for this) 
  • Online (you will need to request your username and password from the surgery if you don't already have one) 
  • Put your paper prescription in the prescription box (tick boxes) - if you have lost your paper prescription, please write your name, DOB and what you need to order on a piece of paper 
  • If the surgery is closed, you can post your prescription through the letterbox and it will be picked up the next working day

**IMPORTANT  INFORMATION**

It is now a requirement for all patients over 3 years of age to wear a face covering when entering the surgery for an appointment.  If you do have an appointment we would be grateful if you could come prepared with your face covering on.  This can be in the form of a mask, scarf, handkerchief or any sort of fabric item you have available.

To support the practice in adhering to social distancing rules we ask that you do not attend the practice until your appointment time, as we do not have adequate space in our waiting areas.  If you attend before your appointment time you may be asked to wait outside or in your car.

 

Thank you for your continued support and cooperation.

Changes in surgery due to Coronavirus (Covid 19)

 

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. The practice is still open. Appointments are being delivered face-to-face, online and over the telephone and you will be advised on the best approach for you. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery

 

To seek healthcare advice

 Call your usual surgery to discuss a face-to-face or virtual (telephone or video) appointment

  • Visit our website www.themedicalgroup.co.uk and complete a confidential online form to receive a response before the end of the next working day
  • Call NHS 111 or go online to seek advice https://111.nhs.uk/
  • Download the NHS App to order repeat prescriptions and check your symptoms

Please do not come to the surgery unless you have an appointment. If you are waiting for a check-up, please be assured we will be in touch.

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Take a look at the North Durham CCG Website - http://www.northdurhamccg.nhs.uk/ 

Follow our Facebook Page by searching from your Facebook page - @TheMedicalGroupDurham

Veterans -  We are a veteran friendly practice https://www.nhs.uk/using-the-nhs/military-healthcare/priority-nhs-treatment-for-veterans/

Care Navigation - New ways for your GP Practice to help you get the right support

We want to make sure that our patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly. Throughout June & July our practice staff are receiving specialist training developed by clinicians, to help them provide you with the information and choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn't the best person to see, for example a Practice Nurse is appropriate to deal with some matters including dressings and immunisations or a Nurse Practitioner may be better to examine, diagnose and prescribe. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse. So shortly, when you contact the practice a receptionist may ask you a few questions to help navigate you to the best person to help you quickly. They won't try to diagnose the problem, but you may need to tell them a little bit about why you are calling.

Physiotherapy Self Referral -  

https://www.cddft.nhs.uk/our-services/division-of-clinical-support-services/physiotherapy/patient-advice-and-information/self-referral-to-physiotherapy.aspx 

Green Impact for Health Award Scheme 

The Medical Group are now taking part in the Green Impact for Health Award Scheme which aims to improve our sustainability and reduce our impact on the environment. As part of the scheme we are encouraging patients to take part in recycling all inhalers. All Boots Pharmacies are taking part in this scheme. Click on the link below to find your closest pharmacy and for further information. 

https://pharmacyfinder.completethecycle.eu/index.html 

Click here to view our Infection Control Statement 2018

Click here to view our Newsletter Newsletter 

Information and / or Communication Support Needs

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if you need:

  • Information in braille, large print or easy read.
  • A British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment.

Named Allocated GP

All patients now have a named allocated GP. Any patient can contact us to find out who their allocated GP is or to request a specific GP.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Feedback

If you would like to leave feedback about your experience at the surgery; then you can do so by following the Friends & Family Test link on this website or through either of the websites listed below:

We would ask that you do not use Facebook with regards to feedback as we will be unable to respond to any concerns raised.

Important Information about Your Health Record

This practice can share your patient record with other community clinicians. This means everyone who is caring for you can be fully informed about your medical history, including your medication and allergies. However your records will only be shared if you give consent.  

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Disabled Access

All of our practices have wheelchair access.

(Site updated 14/01/2021)
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