Due to changes in our Doctor Team you may notice different Doctors than usual at your surgery site.
Please note these clinics are by appointment only. Just call your surgery to book any available evening and weekend GP appointments.
The Medical Group pledges to care for our patients who are carers. We aim to identify all our carers and do all we can to support their health and well-being. We have a carer display in all five of our surgeries and close links with Durham County Carers Support.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
Please tell us if you need:
Please tell the receptionist when you arrive for your next appointment.
Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team
We are about to introduce an Electronic Prescription Service. This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.
If you would like to use the Electronic Prescription Service:
•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.
•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.
•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.
•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery
If you feel you would like a chaperone present at your consultation then please inform your Doctor/Nurse who will be more than happy to arrange this for you.
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