Due to changes in our Doctor Team you may notice different Doctors than usual at your surgery site.
Please note these clinics are by appointment only. Just call your surgery to book any available evening and weekend GP appointments.
The Medical Group pledges to care for our patients who are carers. We aim to identify all our carers and do all we can to support their health and well-being. We have a carer display in all five of our surgeries and close links with Durham County Carers Support.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
Please tell us if you need:
Please tell the receptionist when you arrive for your next appointment.
Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team
We are about to introduce an Electronic Prescription Service. This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.
If you would like to use the Electronic Prescription Service:
•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.
•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.
•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.
•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery
If you feel you would like a chaperone present at your consultation then please inform your Doctor/Nurse who will be more than happy to arrange this for you.
From Monday 23rd June 2014 TPP will be making some security upgrades to SystmOnline. Most patients will not be affected by this, however patients running older versions of Windows (for example Internet Explorer on Windows XP before SP3) may experience difficulties accessing the service. Any patients experiencing issues should be advised to try a different browser or upgrade their operating system.
Requires 48 hours notice. In some of our surgeries it may be possible to collect directly from a local chemist.
If you stop using something that is not essential please tell receptionists who will delete the item.
At times we may ask to see you about your medication. This may be a check with any member of the team including pharmacists.
We currently support 2 schemes whereby some local pharmacists deal with head lice and hay fever.
Some chemists provide a home delivery scheme for the housebound. If you use this service your medication may take longer to reach you than if you arrange for someone to pick it up.
If you would like us to post the prescription back to you please enclose a stamped addressed envelope and allow one week.
M & M Chemist - 0191 378 0033
Lloyds Chemist - 0191 378 9066
9:00am - 12noon
1:00pm - 5:00pm
9:00am - 12noon (Thursdays)
Smiths Chemist - 0191 373 4249
The practice also dispenses drugs to patients living in the out-lying villages in the following areas:
1. Treatment for cancer; note this includes treatment for the effects of cancer, or treatment for the effects of a current or previous cancer treatment.
2. A permanent fistula requiring dressing.
3. Forms of hypoadrenalism such as Addison's disease.
4. Diabetes insipidus and other forms of hypopituitarism.
5. Diabetes mellitus except where treatment is by diet alone.
7. Myxoedema (underactive thyroid) or other conditions where thyroid hormone replacement is necessary.
8. Myasthenia gravis.
9. Epilepsy requiring continuous anticonvulsive medication.
10. A continuing physical disability which means you cannot go out without help from another person.
If you are not entitled to free prescriptions, a ‘season ticket’ may save you money. This is a pre-payment certificate, please ask Reception for details.
Only Order What You Need
Did you know?
Wasted medication is costing the NHS millions every year- including £1.5 million for the NHS in North Durham alone.
The potential money wasted on unused or partially used medicines could pay for:
61 more nurses
1.550 more drug treatment courses for Alzheimers
102 more drug treatment courses for breast cancer
418 more hip replacements
1,613 more cataract operations
It is estimated that £90 million worth of unused prescription medicines are retained in individual's homes, across the UK, at any one time. Around half of all patients do not take or use their medicines as prescribed.
This can occur for a number of reasons including:
What You Should Check Before Ordering Your Repeat Prescription
For more information about 'Only Order What You Need' go to www.medicinewaste.com
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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