From Monday 23rd June 2014 TPP will be making some security upgrades to SystmOnline. Most patients will not be affected by this, however patients running older versions of Windows (for example Internet Explorer on Windows XP before SP3) may experience difficulties accessing the service. Any patients experiencing issues should be advised to try a different browser or upgrade their operating system.
All consultations are by appointment. We offer appointments from 08:00 up to 5:30 on certain days at some of our sites.
You can book an appointment by telephone, on line or at the surgery reception.
At least half of our appointments can be booked up to one month in advance; all others become available on the morning when the surgeries open.
Appointments are for one person only and we may not be able to discuss all your problems at one consultation; a further appointment may be required and we would recommend that if possible you stay with the same doctor for that particular problem.
Extended Access - GPs in central Durham, Chester-Le-Street and Derwentside are working together to offer extra GP appointments from 6.30pm on weekday evenings as well as Saturday and Sunday mornings. Just call your surgery to book any available evening and weekend GP appointments.
If you cannot attend for an appointment please let us know . Most of us, including nurses, provide telephone consultations.
When requesting an urgent appointment please remember:
- A problem that has been present for a number of days is unlikely to be urgent.
- You will be asked by the receptionist to give some indication of the problem.
- You will probably have to wait as pushing you in will mean other patients with appointments will have to wait longer.
- If your child is sent home from school it does not necessarily mean that they need to see the doctor urgently
Telephone Appointments - Advice And Information By Telephone
Our doctors are happy to speak to you on the telephone at the end of morning surgery. Please phone the surgery before 10:00 if you require a telephone appointment. A doctor will then call you back at the earliest convenient time following their morning surgery.
Appointments For The Nurse
We operate a booked appointment system for all Clinics. When booking your appointment please let reception know what your appointment is for so that they can advise you when would be the best time for you to come and the length of appointment you require.
During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the surgery opens.
We have a Team of Receptionists who are your first point of contact. When telephoning for medical attention the Receptionist may ask you for a few details. All Reception Staff are fully trained and ask for these details in order that we can help you in the most appropriate way. Our Receptionists are very busy at certain times of the day and we ask that you be patient. The Receptionists ease the flow of patients for the Doctors, Nurses and Health Professionals and keep the Practices running smoothly. They are here to help you.
Sometimes they may need to ask for further details. They are not being nosey and are bound by the same rules of confidentiality as the Doctors and Nurses. All medical information, which is held on your behalf, is governed by the Data Protection Act and Staff are vigilant in ensuring that only essential information is made known to other Practice Staff.
We now send appointment reminders to your mobiles phone via text message. We will also let you know if you have missed an appointment without cancelling. If you do not want us to send text messages to your mobile phone please speak to a member of our reception team.