THE MEDICAL GROUP - PATIENT REFERENCE GROUP
Care Quality Commission
Members of our Patient Reference Group have set up a sub group to review the CQC Essential Standards of Quality and Safety. The Group are keen to be involved when CQC Inspectors carry out their inspection of The Medical Group. Sub group members have provided the following information about our group and it's involvement in practice issues; this information is also available on the PRG notice boards, which can be found in the reception area of each of our surgery sites:
The PRG was started nearly 5 years ago and in that time we have helped effect change in a number of areas, for example on-line appointments, telephone consultations, surgery opening hours, self check-in, information on prescriptions and parking. We now have a membership of approximately 30 patients and 5 meetings are held each year covering the 5 surgeries that make up The Medical Group and all patients are welcome to attend any of the meetings. We also have an on line group where patients can participate by e-mail.
The PRG is keen to widen participation and to try and gain as wide a patient voice as possible and, as part of this, members will be attending the baby clinics held at each of the surgeries to hear patient experiences. If this is successful, we hope to visit other clinics held at surgeries. In addition we now have a link to a local school and pupils will be attending future PRG meetings.
The Medical Group is one of 31 GP practices who have come together to commission (or buy) local health services for people in North Durham. This consortium is known as The North Durham Clinical Commissioning Group (North Durham CCG). On 1 April 2013 the North Durham CCG took full responsibility for planning and purchasing a range of health services for people in Durham, Chester-le-Street and Derwentside. 4 members of our Patient Reference Group attend the monthly meetings of the North Durham CCG Patient Reference Group.
By law all GP practices in England must make sure that the care and treatment they provide meets national standards of quality and safety. Pratices must be registered with the Care Quality Commission whose role is to monitor, inspect and regulate services. As part of this process they inspect GP practices and talk to staff and patients and look at patients' experience of care, as well as checking systems and processes. The Patient Reference Group will be involved when the Medical Group is inspected and a small group of members have worked with the Practice Manager to prepare. In addition, the CQC inspectors will talk to patients attending the surgery whilst the inspection is taking place.