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The Patient Group

THE MEDICAL GROUP - THE PATIENT GROUP
 

The Patient Group was started 9 years ago and in that time we have helped effect change in a number of areas; for example on-line appointments, telephone consultations, surgery opening hours, information on prescriptions and parking as well as encouraging patients to complete Healthwatch cancer screening surveys . We now have a membership of 36 patients, 18 male and 18 female with an age range of 34-83 and we meet most months. We discuss a range of health-related issues; for example recently we have discussed out of hours provision, patient transport, disposal of medicines and counselling services. We have a range of speakers and members take part in training and development events; for example a number of members joined with practice staff in becoming Dementia Friends.

 

Meetings in 2019:

 

2019 Meeting dates will be:-
  • Monday 22nd July 2019 6pm at Tow Law Surgery.
  • Tuesday 1st October 2019 6pm at Esh Winning Surgery.
  • Monday 18th November 2019 6pm at Langley Park Surgery.

 

Meetings are held on a rotational basis. Meetings are held on an evening between 6.00pm - 7.00pm. Minutes of The Patient Group meetings are displayed in each surgery and we also have our own column in the practice newsletter.

 

Members can also contribute via email or letter as per the Join our Patient Group section. Currently 2 members who are unable to attend meetings contribute in this way.

Please see Patient Survey Report tab for information about how our group assists  the Practice in reviewing patient feedback.

Care Quality Commission

Members of our Patient Group have set up a sub group to review the CQC  Standards . The Group are keen to be involved when CQC Inspectors carry out their inspection of The Medical Group. Sub group members have provided the following information about our group and it's involvement in practice issues; this information is also available on the Patient Group notice boards, which can be found in the reception area of each of our surgery sites: 
  
 
The Medical Group is one of 31 GP practices who have come together to commission (or buy) local health services for people in North Durham. This consortium is known as The North Durham Clinical Commissioning Group (North Durham CCG). On 1 April 2013 the North Durham CCG took full responsibility for planning and purchasing a range of health services for people in Durham, Chester-le-Street and Derwentside. 5 members of our Patient Reference Group attend the monthly meetings of the North Durham CCG Patient Reference Group.
 
By law all GP practices in England must make sure that the care and treatment they provide meets national standards of quality and safety. Pratices must be registered with the Care Quality Commission whose role is to monitor, inspect and regulate services. As part of this process they inspect GP practices and talk to staff and patients and look at patients' experience of care, as well as checking systems and processes. The Patient Reference Group will be involved when the Medical Group is inspected and a small group of members have worked with the Practice Manager to prepare. In addition, the CQC inspectors will talk to patients attending the surgery whilst the inspection is taking place. 

2016 Achievements   

Please click on the link to view the PowerPoint of achievements made in 2016 PowerPoint Presentation


PLEASE NOTE; Members of our group are unable to deal with individual issues. If you have any concerns/complaints/comments please contact the Practice Manager, Mrs Lesley Hunter on 0191 3780651

 

THE PATIENT GROUP

 

Patient_ref_Group.jpg

 

 

 

MEMBERS WANTED

 

TO JOIN OUR  

 

 

 

PATIENT GROUP

 

Ø Are you interested to learn more about the changes in the NHS and how these may affect you as patients?

 

Ø Would you like to pro-actively contribute to the development of services in the practice?

 

Ø Would you like to support the commissioning of health services for the wider population?

 

 

 

IF THE ANSWERS TO THESE QUESTIONS IS YES PLEASE COMPLETE A SIGN UP FORM.

 

 

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

 

We are keen to gain feedback from a representative cross section of our practice population. We are aware that it can be difficult to be involved when you have work/caring committments but even if you are unable to attend our meetings you can still be involved by letting us know your views by e-mail or letter.

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

 


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

The Patient Group Agenda & Minutes

 Agenda Tuesday 15th December 2015

Minutes Meeting 15th December 2015

 

Minutes Meeting 21st January 2016

Dementia Friends Presentation 21st January 2016

 

Agenda Monday 22nd February 2016

Minutes Meeting Monday 22nd February 2016

 

Agenda Monday 22nd March 2016

 

Agenda Thursday 2st April 2016

 

 Agenda Monday 23rd May 2016

Minutes Meeting 23rd May 2016

 

Agenda Tuesday 28th June 2016

Minutes Meeting 28th June 2016

 

Minutes Meeting 21st July 2016

 

Agenda Monday 22nd August 2016

Minutes Meeting 22nd August 2016

 

Agenda Thursday 20th October 2016

Minutes Thursday 20th October 2016

 

Agenda Monday 21st November 2016

Minutes Monday 21st November 2016

 

North Durham Patient Reference Group Minutes 6th December 2016

 

Agenda Tuesday 13th December 2016

Minutes Tuesday 13th December 2016

Agenda Thursday 26th January 2017

Minutes Thursday 27th January 2017

Agenda 27th February 2017

 

North Durham Reference Group - Scheduled Actions 07/03/17

North Durham Reference Group - Action Notes 07/03/17

Agenda Monday 27th March 2017

Minutes Monday 27th March 2017

Agenda Monday 22nd May 2017

Minutes Monday 22nd May 2017

Agenda Tuesday 27th June 2017

Minutes Tuesday 27th June 2017

Agenda Tuesday 19th September 2017

Minutes Tuesday 19th September 2017

Agenda Monday 20th November 2017

Minutes Monday 20th November 2017

North Durham PRG Minutes 7th November 17

North Durham PRG Minutes 5th December 17

North Durham PRG Minutes 9th January 2018

Agenda Tuesday 30th January 2018

Minutes Tuesday 30th January 2018

Agenda Tuesday 27th March 2018

Minutes Tuesday 27th March 2018

Agenda Monday 30th April 2018

Minutes Monday 30th April 2018

Agenda Tuesday 26th June 2018

Minutes Tuesday 26th June 2018

Agenda Monday 30th July 2018

Minutes Monday 30th July 2018

Agenda Tuesday 25th September 2018

Minutes Tuesday 25th September 2018

Agenda Monday 18th March 2019

Minutes Monday 18th March 2019

Agenda Tuesday 4th June 2019

Minutes Tuesday 4th June 2019

Agenda Tuesday 1st October 2019

Minutes Tuesday 1st October 2019

2015 Patient Survey

371 questionnaires were returned; the results can be viewed by clicking on the link below:

Practice Survey Report 2015

When the survey results were available The Patient Group:

  1. Discussed findings of the survey with us at meetings on 16th April and 16th June 2015

  2. Patient Group members attended each surgery site to talk to patients in the waiting room in order to ascertain more information about accessing our services, making an appointment, opening hours and overall experience.

  3. The feedback was summarised:

SurgeryAccessing your GP Service Making an AppointmentOpening HoursExperience
Ushaw MoorTelephoneWanted to be seen same dayKnow when surgery is openMajority found reception helpful
 Told to ring back at 8am next day50/50 to see specific GP or notMajority want to be seen early morning or during the dayDon't mind being asked problem 
 Hard to get through on the phoneEither seen on same day or waited upto 2 weeksNone wanted to be seen on a weekend 
 Aware of online and telephone appointmentsMajority seen at a convenient time to the patientMajority agreed open at convenient time 
Tow LawTelephone or in personWanted to be seen same dayknow when surgery is openAll found reception helpful
 Quite easy to get through apart from Monday50/50 to see specific GP or notAll agreed open at convenient time50/50 mind being asked problem
 50/50 told to ring back at 8am next dayMajority seen the same dayMajority want to be seen early morning 
 Aware of online and telephone appointmentsAll seen at a convenient time to the patientNone wanted to be seen on a weekend 
MeadowfieldTelephoneSame day or next available50/50 knew surgery opening timesSome receptionists abrupt
 Told to ring back at 8am next day or sit and waitDid not want to see a specfic GP50/50 agreed open at convenient timeMajority did not want say problem
 Difficult to get throug on phoneMost did not wait seen same dayEarly morning or evening 
 Aware of online and telephone appointmentsMajority seen at a convenient time to the patientCouple wanted weekends 
Langley ParkIn person, telephone or onlineSame day or next availableKnow when surgery is openAll found reception helpful
 Majority found it easy to get through on phone50/50 to see specific GP or notAll agreed open at convenient time50/50 mind being asked problem
 50/50 told to ring back at 8am next dayEither seen on same day or waited upto a weekMajority want to be seen early morning 
 Aware of online and telephone appointmentsAll seen at a convenient time to the patientNone wanted to be seen on a weekend 
Esh WinningTelephone or in personSee same day, next day, next routine apptMajority know when surgery openAll found reception helpful
 Easy to get through on phone apart from 8am50/50 to see specific GP or notMajority open convenient time50/50 mind being asked problem
 Majority asked to ring back at 8am next dayEither seen on same day or waited upto a weekMorning, during day & evening opening 
 50/50 know about telephone & online apptAll seen at a convenient time to the patientSome wanted weekend opening 
Comments     
Ushaw MoorSome requested air con in waiting areaOpening during luch timePrescriptions ready for next dayWalk-in appointments
Tow LawHappy with service   
MeadowfieldMore walk-in apptsAppt line & reception lineIn past go to A&E due to no apptsAddress answering of phone quickly
Langley ParkAll very happy with serviceCosy building  
Esh WinningAll children should be seen on same dayHard to see GP of choiceEveryone rings at same time 

   4. findings discussed with GP's and Patient Group members and the following actions were agreed:

  • Further staff training re. not asking patients to call back the following day
  • Promote On Line Booking 

2016 Patient Survey

The results of the Practice Survey 2016 are now available below; these will also be discussed with The Patient Group on 21st November 2016. 250 surveys were sent out and 131 returned.

Practice Survey Report 2016

 

 



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